6 Tips To Meet Customers’ Delivery Demand During Peak Seasons

If you are running a logistics or delivery business in Australia, what is most important for your company’s sustainability? It is the timely delivery of goods to retain customers. Customer satisfaction is the most important factor in the current era of cut-throat competition worldwide.

Timely delivery against all odds is necessary to ensure an excellent customer experience. By doing this, you can ensure the growth curve of your delivery solution company goes up. You may get repeat clients if you are serious about timely delivery.

What Is Customer Delivery Demand Made Up Of? 

The latest market research report published by IBIS World says the logistics sector in Australia is poised to take a positive leap. The survey has indicated that Integrated logistics revenue is expected to grow at an annualized CAGR of 3.4% over the next five years through 2022-23. It is likely to touch more than $120 billion, with profit margins anticipated to reach 5.3%.

The supply chain management and logistics service involves mainly the B2B and B2C market types. The importance of adhering to time-schedule comes to the forefront of the business module. Many consumer commodities or goods may be perishable, necessitating very quick delivery.

Untimely deliveries can tarnish the business image of your company which ultimately will tell upon profit optimization. Besides, customers with bad delivery experiences may switch to other logistics companies.

The Challenges To Delivering The Products To The Customers

The eCommerce companies in Australia and around the world are finding themselves in deep trouble reaching out to customers. Yes, it has been a great problem. But the stakeholders are also looking out for solutions to overcome the problems here. 

Soaring Cost Of Delivery

The cost of delivering the goods is increasing with time. Let’s face it here- the maintenance, fuel, payroll, return delivery, shipping, and customer services costs are increasing daily. 

Reduction Of Timely Delivery

Convenience is something that the customers are ardently looking for. They want the ordered product immediately without stepping outside their home.  It propels the delivery team to fight against the clock to hand it to the team. The eCommerce companies are also using the tracking software for the stakeholders so that they are able to meet the requirements. 

Six Strategies To Meet The Delivery Demand

Here are six strategies that you should adopt to meet the delivery demand during the peak seasons, including holiday weekends.

You can understand from that time delivery of the products to the customer is indeed one of the challenges that you have in your hand. This section discusses some of the most effective steps to meet the challenges of the customers. Hence let’s try to take a look at them here. 

Exact Delivery Time-Frame:

In Australia, a customer will ask for an ETA (Estimated Time of Arrival)-commitment. You must guarantee the ETA to retain your customer and ensure customer satisfaction. A logistics company adhering to ETA can be assured of repeat clients.

Creation Of Your Operational Network:

You can guarantee ETA only when you have established a very good supply chain management based on your operational network established over the years. An integration of this network is necessary. According to experts, creating an operational network can help the stakeholders in charge of the operations. 

You must have your agents at different points en route to ensure that persons are ready to set it right if the vehicle breaks down.

Route Planning:

 The success of all logistics and delivery companies depends on following the end-to-end shortest route. You must streamline your route, connecting different endpoints. You must find the shortest route to ensure timely delivery and maintain your ETA.

You can also use software to manage your route planning. Finding and selecting the shortest routes can indeed help save valuable time. Using technology to find the shortest routes and avoid the busiest ones can indeed do a great help. Timely planning can undoubtedly help streamline route connectivity.

A Modernized Loading & Unloading Operation:

Automating loading at the starting point and unloading at the endpoint can greatly help you cut time. Manual loading and unloading are costly as well as time-taking. If you introduce mechanized and automated operations, your delivery can be much faster, and you can also keep the time commitment.

Modernized way of loading and unloading the operations, using the latest technology, is the need of the hour. It will save time, effort, and money and attain efficiency in the long run. 

Real-Time Tracking:

This is necessary to monitor the movement of vehicles or ships. Besides the GPS, you should also use all the other technologies to know about the movement of carriers or fleets of your company. On knowing the exact location of the carrier, you would know the expected time when it will reach the delivery point. You can alert or inform your client accordingly.

Communication With Fleet Operators:

This is a very scientific way to know about the progress of your carriers. You will come to know if your carrier is moving in the right direction safely. You can immediately take the requisite steps to aid your fleet operators if there is an accident. 

If your vehicle or carrier suffers a breakdown, you will know it. You can inform your customer about it and alert him about the possibility of delivery delay.

These tips can help you a lot in managing your delivery business. In addition, these tips can help your business thrive besides retaining clients.

If you are looking for a perfect logistics partner for your business, contact https://ontimedeliverysolutions.com.au/. They can help you streamline your order booking and delivery process throughout Australia on time during peak seasons.

In Conclusion

The success of a logistics or delivery company in Australia depends primarily on streamlining the delivery supply chain. You should integrate the latest supply chain management technology with your delivery business. Introducing such an IT-enabled technology can also reduce the operational cost of your company.

Since you live in an era of automation, you can gain much by resorting to it in loading and unloading operations. A corporate automation regime can also reduce operational costs and ensure customer satisfaction.